FAQ

Q: What payment methods do you accept?
A: We accept VISA/MASTERCARD/AMERICAN EXPRESS/DISCOVER CARD processed *securely* through paypal payment gateway. It is a safe and easy way to pay.

Please note, because of the large amount of deceptive fraud on the Internet, we can only ship to the billing address that is listed with your credit card company therefore unfortunately attempts to have footwear shipped to an address that is not on file with your credit card company will result in a declined transaction.

Q: What is the return policy?
A: If you are not satisfied with the products, please contact us within /*seven*/ days of receiving your purchase. It is our commitment to provide every customer with complete satisfaction — No question asked!

However, we do ask that the items have not been worn prior to sending them back to us as it is our policy to reject returned product if it has been used. After we receive the returned package and verify the product to be in its original condition, we will refund your full purchase price directly through the credit card you paid with.

Please note : Customers are required to pay return freight on all returns.

Please request a return address for the product you wish to return. Do NOT return to the original shipping address, as the products are shipped from a different address and there will be no one there to process your return / exchange or refunding.

Q:Do you sell secondhand canada goose jackets?
A:No. We only sell 100% brand new goods.

Q:Are your pictures from the actual canada goose jackets?
A:Bamazed by some of the pictures we have up on our website. Because of their quality. We guarantee 100% that all pictures taken from our site are actual pictures of our shoes! The canada goose jackets exactly as represented in the pictures, and we never, ever use anyone else’s pictures

Q:I have seen other websites that offer them for cheaper,why are yours more expensive?
A: The price of the canada goose jackets depends on the quality many websites will carry the lowest quality available and sell them for cheaper, but they will not last very long.

Q:How do I order?
A:Once you have found the item you would like to purchase, click on the “purchase” button to place it in your Shopping cart. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information.

Q:Do you ship out the canada goose jackets on the same day that I order it?
A:No, it usually takes 72 hours before your order is shipped out. This is to allow our staff to verify the information for the order is correct, and to package the order. Once your order has been verified and confirmed by our verification staff, the order will be sent out to our packaging and shipping department. It will then take 5-7 business days for the package to arrive, from the time your order was processed. (Business days – excludes weekends and holidays.

Q:It has been 3 days since I placed my order, how come it still hasn’t been shipped yet?
A:Depending on which style of canada goose jackets you ordered, and sometims it is weekends and holiday so delayed your itesms.As soon as your canada goose jackets is shipped out, you will be notified of it in your Members Section. The status of your canada goose jackets will indicate as “Shipped Out”.

Q:What happens when a product is out of stock?
A:If a product is out of stock, this means that canada goose jackets has no estimated date of receiving the product into its inventory. Customers are requested to confirm whether they would like to cancel the order or change to another style.

Q:How much does shipping cost?
A:We supply free shipping on all the orders

Q: How can I track my order?
A: We will send you the track information and track website. You can check the shipping status in anytime you want to. We are available for customer communication at all times during and after your purchase to provide peace of mind and satisfaction of the product purchased.

Q:How do you send the items?
A:We ship our items by many express companies. Normally we use EMS and DHL.

Q:How long does it take to ship out your canada goose jacketss?
A:It takes 5-7 business days to delivery to your door.Business days – excludes weekends and holidays.

Q: Do you also do wholesale or sell in bulk?
A: Yes we can offer wholesale and bulk purchasing of our products. However, please be advised that due to the nature of our ecommerce store we cannot guarantee wholesale offerings on all the styles 100% of the time. It is our commitment to work hard to satisfy all customers` needs for all products and quantities if and when available. For more information and enquiries please contact us with our online contact form found on our contact us page.

Q:Will i have problem with customs?
A:We have many years experience in shipping worldwide. We guarantee that the items will be sent to you directly.

Q:Will my telephone number be given out to anyone else?
A:No, your telephone number and other personal information will never be given to anyone else. It is kept in our database for future reference when you make another order. You will only be contacted when we need to verify your order and if there are any problems with the order.

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